Tempello

Contact Tempello

We’re Here to Help - Fast, Friendly, and Reliable

At Tempello, we understand that your billing process is mission-critical. That’s why our support team is committed to keeping your experience smooth, your questions answered, and your firm running efficiently.

Service Commitment

Response Time:

All support requests are acknowledged within 1 business day.

Resolution SLA:

We resolve all tickets within 48 business hours—because we know time is money in your world.

Uptime Guarantee:

Tempello maintains 99.9% platform uptime, with real-time monitoring and alerts to ensure uninterrupted service.

Our Team Is Standing By

Review Product Documentation

We have put together robust product documentation to help you self-service common problems 24/7 without needing to wait for a member of our team.

We constantly update these with common requests to help you find solutions quickly

Submit a Support Ticket

Need help? Our team is just a few clicks away.

Access your Client Portal to submit a ticket.

You’ll receive confirmation and regular updates as we work on your request.

Our team aims to resolve all tickets within 48 business hours.

General Questions?

Fill in our contact form below and we will do our best to return your email in a timely manner.

Clients get faster responses through our Client Portal, so if your question is product-specific, please open a support ticket instead.

Frequently Asked Questions

Tempello is an AI-powered productivity platform designed for legal professionals. It automates email time tracking, integrates seamlessly with tools like Clio, and helps ensure no billable time slips through the cracks—boosting revenue without adding extra admin work.

Tempello uses clear, usage-based pricing with no subscriptions, no minimums, and no long-term contracts. You’re only charged $0.39 per matched email -meaning Tempello has successfully linked an email to a client and matter in Clio. On average, law firms using Tempello recover 3–5+ additional billable hours per attorney, per week, making the cost a fraction of the value it helps unlock.

Tempello connects your Microsoft 365 or Google Workspace email account to Clio. Every time you send or receive an email, Tempello automatically checks for a match in your Clio data and, when found, will:

  • Match the email to the appropriate client and matter,
  • Save the body of the email directly to the matter in Clio, and
  • Create a time entry inside Clio using your default billing increment.

It all happens automatically—no timers, no manual entry, no disruption to your workflow.

Yes. Tempello uses enterprise-grade encryption and follows best practices for client data security and confidentiality. All data is processed in compliance with relevant legal privacy standards.

Tempello integrates seamlessly with Clio, Google Workspace (Gmail), and Microsoft 365 (Outlook)—making it easy to start capturing billable email time with the tools your firm already uses.

We’re actively expanding our integration roadmap and welcome input—let us know which tools your firm relies on, and we’ll prioritize accordingly.

Yes! Tempello offers a 7-day free trial so your firm can experience the full value of automated email time tracking in Clio—with zero obligation.

Our team will walk you through setup, ensure a smooth launch, and help you see immediate ROI.

Getting started with Tempello takes less than 10 minutes. Just connect your Microsoft 365 or Google Workspace email, link your Clio account, and Tempello will begin automatically matching emails to clients and matters.

No downloads. No migrations. Just fast, seamless automation from day one.

Have Additional Questions?

Our team is ready to guide you through the best way to capture more billable time with less effort.

Ask us anything—or request a 20-minute demo to see Tempello in action.

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Send Us A Message

Join hundreds of law firms who've discovered the power of AI-driven time tracking.

Just $0.39 per matched email—automated, accurate, and 10x faster than manual time tracking.

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Clio Integration Award

2024 Winner // Best New App

Get Started For Free

One of our experts will reach out to you for a personalized demo for your law firm.